Overview

INHONV sells wholesale auto repair tools to businesses worldwide, shipping from Ningbo, China on FOB, CIF, DDP or express terms as agreed. This policy explains how order problems are handled. It applies together with the terms stated on your proforma / commercial invoice; where both documents mention the same subject the invoice prevails.

Order acceptance and cancellation

An order becomes binding once you confirm the proforma invoice and payment is received. If production has not started, an order can be cancelled for a full refund of the goods value. Once production or packing has started, we will agree with you either a partial refund covering work not yet done, or completion and shipment of the order as arranged.

Inspection and reporting (14 days)

Please inspect the goods on arrival and report any shortage, damage or quality deviation within 14 days of delivery, with photos and the packing list. Reports made after 14 days can still be discussed, but replacement or credit is at our discretion.

How confirmed issues are settled

Confirmed shortages, damage or defects are settled by free replacement included in your next shipment, or by a credit note against your account – whichever you prefer. We may ask for photo evidence, and for larger claims the affected goods or samples returned at our cost.

Return conditions

Returned goods must be unused, complete and in their original packaging. Please contact us before shipping anything back; we will confirm the return address and method. Unauthorised returns cannot be accepted.

Items that cannot be returned

Customised and private-label items produced to your specification, and consumable items already opened or used, cannot be returned unless they are defective. Freight charges already paid to carriers are non-refundable once goods are in transit.

Warranty

Tools are covered against manufacturing defects under the warranty stated on your order confirmation. Normal wear, misuse, overloading and unauthorised repair are not covered. Contact us with the item number and a description (photos or video help) and we will arrange spare parts, replacement or credit.

Refund method

Approved refunds are returned by the same payment channel used for the order (bank transfer, PayPal or other agreed channel). Bank fees of the receiving side are borne by the customer; fees on our side by us.

Questions

Email ancarl@inhonv.com with your order or invoice number – we normally reply within 3-12 hours.